Patient Experience Journey Mapping Template
A template to map patient touchpoints, emotions, and improvement opportunities across a care episode.
Sections: persona definition, timeline of touchpoints (pre-visit, visit, post-visit), emotion/lift for each touchpoint, pain points, existing process owners, quick-win ideas, and metrics to track. Suggested uses: outpatient specialty visit, surgical pathway, or ED visit. Include sample filled map and facilitation notes.
Discussion
Comments and conversation will live here.