Designing Better Patient Experiences: A Playbook
A stepwise playbook to measure, map, and improve patient journeys using co-design, feedback triage, and rapid experiments.
Sections: 1) Journey mapping templates for pre-visit, visit, and post-visit phases; 2) Measurement: experience KPIs and sampling strategies; 3) Co-design checklist and PFAC engagement tips; 4) Scripts and role-play templates for difficult conversations and discharge counseling; 5) A 30/60/90 day roadmap to run pilots and act on feedback.
Discussion
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