Toolkit
Root Cause Analysis — Facilitation Kit (5 Whys, Fishbone, Causal Mapping)
A practical facilitator guide with timeboxed agendas, step-by-step scripts, evidence-capture templates, countermeasure selection guidance, and checklists for short (5 Whys), medium (Fishbone + evidence capture), and longer (causal mapping) RCA sessions tailored to services and operations.
Members: