KPI Catalog & Templates

A curated collection of decision‑oriented KPIs, definition templates, and hygiene checklists you can adopt and adapt.

Playbook

KPI Definition & Hygiene Playbook

A practical, step-by-step playbook to define, validate, document, assign ownership, automate, and maintain KPIs. Includes a reusable KPI definition template, validation checklist, change-control workflow, tolerance-band guidance, dependency mapping approach, automation recommendations, example KPIs, and a short governance cadence to keep metrics trustworthy and decision‑oriented.

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Catalog

KPI Catalog Seed — Common Business & Functional Metrics (Expanded)

A practical, ready-to-adopt starter catalog of common KPIs across functions. Each entry includes a clear definition, calculation formula, typical cadence, suggested owner, decisions the metric supports, common data sources, typical pitfalls, and a sample visualization idea.

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Template

Metric Definition Template & Hygiene Checklist

A practical, canonical template for creating authoritative metric definitions. Includes calculation rules, ownership, upstream sources, tolerances, data-quality tests, example definitions, and a hygiene checklist to prevent metric drift and ambiguity.

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Template

KPI Definition & Ownership Template (Interactive)

Interactive, standards-based KPI definition template that captures name, owner, decision context, calculation logic, data lineage, monitoring rules, validation history, RACI, and example values. Designed to be saved as structured JSON and reused across dashboards, audits, and accountability workflows.

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Reference

Customer KPI Pack — Definitions, Templates & Decision Guidance

A practical, decision-focused catalog of customer, retention, funnel and CX KPIs with clear formulas, data requirements, ownership suggestions, tolerances/alert guidance, sample SQL/pseudocode, segmentation notes, and visualization examples. Designed so product, growth, and CX teams can pick and implement metrics that map directly to actions.

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Template

KPI Definition Template — Owner, Formula, Tolerances, Action

A practical, decision-oriented KPI definition template with guided fields, explicit decision triggers, data-quality checks, a short worked example, and a ready-to-use revision history. Use this template to define measurable KPIs that map to ownership, cadence, and actionable responses.

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